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Payment Method:

We accept Visa, MasterCard, American Express, Discover, Money Order, Cashier Check and PayPal.

If you choose PayPal as your payment, please pay to amy@aec-media.com. Please also provide us with your "Confirmed Shipping Address" which you have registered with paypal while submitting your payment, otherwise your order will be delayed by further verification. If you prefer to ship to a location different from your confirmed shipping address of paypal, please indicate your request in the note box.

Order Processing:

All products will be shipped within the next business day. A back-order notice will be sent to you immediately if any items are temporarily out of stock.

Shipping & Handling:

A shipping charge will be added to the order amounts, and will be shown right before the order form asks you for your credit card information.

Credit Card Purchase:

Please be assured that any on-line ordering information you submit will be transmitted to a secure site. Informaiton regarding you and your order will be kept confidential and used only to process your order.


We verify the billing and shipping address. To expedite orders, the billing and shipping address should be the same.

Non-Credit Card Purchase:

In order to pay by check, please select CHECK as your prefered method of payment. All checks must be drawn on a U.S. Bank (make checks payable to AEC Media). Allow 4 - 7 business days for check to be cleared.


Please send checks to: AEC Media 16057 Mills Ave. San Lorenzo, CA 94580

International Order:

International customers please check with your country for restrictions, duties, and taxes collected from your country. It is customer's responsibility to pay duties, taxes, custom brokage and other related fees.THERE WILL BE NO REFUND ON SHIPPING COSTS IF YOUR PRODUCT IS REJECTED AND RETURNED BY CUSTOMS OR DELIVERY FAILURE ATTEMPT.

For international orders, we accept Visa, Mastercard, American Express and Discover Cards, Wire Transfer, Money Order, Cashier Check. If you select to pay by credit card card, please fax photocopy of your credit card (both front side and back side) to 001-510-278-8483. Failing to do it might cause order cancellation.

Warranty:

One year Factory Warranty for rackmount products and power supply.

Returns:

If you are not 100% satisfied with your purchase, you may receive a prompt replacement or refund, subject to the following restrictions.


You must obtain a return merchandise authorization (RMA) number before returning any product. No returns, of any type, will be accepted without an RMA number. The RMA number can be obtained by e-mailing to: sales@aec-media.com. Please provide the following information when requesting an RMA number: 1) customer's name 2) date of purchase 3) invoice number 4) the nature of the problem.


No collect shipments will be accepted.


All defective products will only be accepted for credit, exchange within 30 days from the date of invoice. We will credit it back to the credit card when we receive the returned product. The shipping cost is not refundable.


All non-defective returns for credit or exchange are subject to a 20% restocking fee and must be returned within 14 days of the invoice date. All products to be returned for credit must be returned 100% complete, in re-saleable conditon.

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